Frequently Asked Questions

Question 1

I want to book hotels, flights, activities and other services from your website. What can I do?

Accepted Answer

You can choose your travel/service date on selected product and select your package. Then clicking on the booking button, follow the steps and pay with your own credit card to get instant confirmation.

Question 2

I want to cancel my booking(s). Where should I go first?

Accepted Answer

Sign in to your account with email and password you have received from our automated email and go to manage my booking and select the booking you want to cancel. Please see more for cancellation policy.

Question 3

Can I amend/change my booking(s)?

Accepted Answer

You can do by sign in to your account with email and password you have received from our automated and go to manage my booking and select the booking you want to amend. Please see more for cancellation policy. Additional charges may be applied depends on accommodation policy.

Question 4

I want to book service(s) for a group of more than 9 persons, what can I do?

Accepted Answer

For group booking, please contact our staff at +662-187-1008 in working hours (Bangkok Time GMT+7) for English, Thai, Russia, Japanese and Chinese.

Question 5

Can you help me? I have problems with booking(s).

Accepted Answer

Go to page Contact Us as its link appeared on the bottom of our website. Fill out and send your inquiry to us. Our staff will help you at soonest.

Question 6

What do I need to bring with me for check-in?

Accepted Answer

Documents needed for check-in are Hotel Voucher and all guests’ passport.

Question 7

How do you charges for cancellation after deadline?

Accepted Answer

Customer may not receive any refund as promotion campaigns or 1 night minimum for the fine according to hotel’s policy.

Question 8

How do you charges for no-shows?

Accepted Answer

If you are not arrive at the hotel as planned, your booking will be counted as cancellation after deadline and you will be fined 1 night minimum for the fine according to hotel’s policy.

Question 9

What should I do if I have emergency problems with check-in at the hotel’s front-desk?

Accepted Answer

You can contact emergency number as specified on Hotel Voucher.

Question 10

How to pay with TraveliGo?

Accepted Answer

Payment options and forms of payment vary by region and travel product, but for most bookings, you can pay with either a credit card or a debit card (only where applicable). Additional forms of payment may also be available.

Question 11

How many days it will take for refund?

Accepted Answer

Not every case will get refund as it depends on booking you have made (hotel’s policy) and cancellation deadline. Usually it will take minimum 20 working days according to the cardholder’s bank. For more information about refund, please go to Terms and Conditions Policy Page on our website.

Question 12

What is E-Ticket/E-Voucher?

Accepted Answer

It is an electronic ticket which generates from system. Customer can print out or save to your mobile phone and present it at check-in point.

Question 13

How long it takes to receive voucher?

Accepted Answer

You will receive confirmation email and voucher automatically in 15-20 minutes after booking completed. Some cases may take longer processing time.

Question 14

Can&rsquo;t find the answers you are looking for?

Accepted Answer

Need help? Go to Contact Us.

24 Help - Frequently Asked Questions

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